Groupwest Privacy Policy


Who we are

Group West Limited (Groupwest) is a firm of Chartered Surveyors, regulated by the Royal Institution of Chartered Surveyors (RICS).

We are a limited company, registered in England under number 06795727.  The registered office is: Upper Ground Floor, 141 Whiteladies Road, Clifton, Bristol, BS8 2QB.

This Privacy Policy relates to information which is obtained by Groupwest and for which Groupwest is the Data Controller.

This Privacy Policy sets out how Groupwest uses and protects any information that you give us.


What we collect

We may collect the following information:

  • Name and job title
  • Contact information including email address, postal address and telephone number.

Depending upon what we will do for you, we may also need to undertake due diligence in which case we will need to see documents such as passport and recent utility bill.

We may also need to see evidence of source of funds.


What do we do with the information that we gather?

We use the information gathered for the following reasons:

  • Internal record keeping
  • To validate your identity in accordance with regulatory and legal requirements.
  • To respond to your requests.

When you give us consent we use your information to send marketing and advertising information. You can opt out by emailing:


Who do we share your personal data with?

  • Groupwest employees who need it to perform their jobs.
  • Anyone that you give us permission to share it with, such as solicitors, in the course of a transaction.
  • Official bodies, in order to prevent criminal activity.

We will not share your information with third parties for marketing purposes.

We will not sell, distribute or lease your information to third parties unless we have your permission to do so or are required by law to do so.


Security of your personal data

Your personal data will be held on secure servers within the European Economic Area ("EEA") with all reasonable technological and operation measures put in place to safeguard it from unauthorised access.

Where we hold hard copy information, this is held in locked cabinets with limited key holders.


How you can access and update your information

You may request details of personal information which we hold about you.

You have the right to amend any information that you believe to be incorrect.

In the above circumstances please email

These requests are free of charge.


Controlling your data

You can ask us to restrict the collection or use of your personal data. If you have given us permission to use your personal information for marketing purposes and you subsequently change your mind please email:


How long we keep your information for

We will keep your information for as long as we need it for legitimate or legal reasons.  We will then delete it safely and securely.  If you would like us to delete it please email:


How to complain

If you need to complain about how we handle your information please email

If you are unhappy with how we deal with your complaint, you have a right to complain to the UK’s data protection authority, the Information Commissioner’s Office (ICO).


Links to other websites

Our website may contain links to other websites.  Please be aware that we do not have any control over other websites and we are therefore not responsible for the protection and privacy of information that you provide on other websites.



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Cookies that Groupwest use

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